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Stone Tech’s 1 Year Limited Warranty Terms and Conditions
Residential countertops are covered by a one year limited warranty against defects in
Fabrication and installation provided that stone technologies, inc. Performs the installation,
and the customer warranty registration is received by stone technologies, inc. With in 15 days of install.
This Warranty applies only to the initial owner of a job and is non-transferable.
Further this warranty is limited to residential, non-commercial projects. Granite is
a serviceable product. It can be repaired in much the same way that a home
appliance can be repaired. Your installation is performed by highly trained
craftsman who are capable of repairs.
Day of Install:
Customer or authorized representative will be asked to sign off on the quality of
Stone Technologies’ Inc. work at the completion of installation. If customer notices
any defects in the quality of the installation – they should immediately inform the
installer and contact us through our Customer Service Department (781-358-6500).
Our Customer ServiceRepresentative will gather the necessary information.
If the customer notices any cosmetic issues or defects in the quality of the installation
such as a chip, scratch or crack in the stone – other than (Pits, Divots and Fissures) -
said issue should be reported to Stone Technologies, Inc. at the time of installation.
Pits, Divots and Fissures are a normal part of granite’s creation process and
specifically not covered by this warranty. Chips, cracks and scratches are repairable
but it is assumed that if they are not evident at the time of installation, – they were
created by misuse of the surface or subsequent contractors working around the
installation. Extreme damage such as breaks and deep cracks are very obvious and
do not occur naturally. Extreme damage must be noted at the time of installation.
Cosmetic Issues or Defects within 24 Hours of installation:
Customer must notify Stone Technologies, Inc. within 24 Hours of installation if
any chips, scratches or cracks are discovered after Stone Tech leaves the job site.
Stone Technologies, Inc. will have a trained Field Technician view the granite
installation and assess the cause of the damage. If it is determined the defect was
caused in manufacturing, Stone Technologies, Inc. will perform the repair at no charge.
If it is determined that the defect was caused by external sources, (contractors, home
owner etc.) Stone Technologies, Inc. will assess a minimal Service Charge to repair
the granite product. The Customer will be notified of the amount of the Service
Charge by a Stone Technologies’, Inc. Representative who will obtain the customer’s
approval prior to proceeding with any repairs. Any issues reported after 24 Hours of
installation will be subject to a service charge.
Pits & Divots:
These result from granite’s crystalline structure or characteristics, which can
sometimes result in small spaces that form between the varying mineral crystals. In
some instances, certain tiny crystals may also be removed during the polishing
process, causing the pits to become more visible. Various steps are taken during the
finishing process to reduce the visibility of these bits, but they cannot be totally
avoided in all granite types. Pitting contributes to the stones unique personality.
Pitting will not become worse with regular use or the passage of time.
Fissures:
A natural result of the heating and cooling of the stone during its formation
millions of years ago. Fissures will not grow or expand over time. Sometimes
fissures appear as though a piece of fine “hair” is on the surface.
What Stone Technologies will do if a manufacturing defect cannot be repaired?
A natural result of the heating and cooling of the stone during its formation
millions of years ago. Fissures will not grow or expand over time. Sometimes
fissures appear as though a piece of fine “hair” is on the surface
This Limited Warranty Does Not Cover the Following:
• Stone Technologies, Inc. will not repair a defect if installation is not performed
by Stone Technologies, Inc.
• Settlement of the cabinetry over time can result in movement of the granite.
Stone Technologies, Inc. is not responsible for repair of surfaces that are damaged as a
result of cabinet settlement. [This is generally seen in new construction.] A
service charge will be assessed if - settlement – not related to the installation
necessitates a repair.
• Stone Technologies, Inc. will not provide any warranty service if the product
shows evidence that it has been tampered with, misused, abused, or altered,
including chemical abuse (i.e., oil stains) and physical abuse (i.e. excessive
chipped edges). If this occurs Stone Technologies, Inc. will provide
recommendations and/or assist in repair work not covered under the warranty;
additional charges may apply.
• Stone Technologies, Inc. will not warranty any honed material, marble,
travertine, limestone, slate or onyx in the case of scratching, staining, or
structural integrity as these surfaces may be more susceptible to damage due
to lack of polish or other unique physical characteristics. However, Stone
Technologies, Inc. will seal each piece of material prior to or at the time of
installation in an effort to improve the material’s ability to combat staining.
• This Warranty does not cover natural characteristics of granite such as color
variation, water lines, surface marks or natural aging. Nor does it cover damage
caused by items out of our control such as settlement, fire or acts of nature.
Your rights under Implied Warranties and State Law:
This limited warranty is in lieu of all other expressed warranties, obligations, or liabilities. Stone technologies limits the duration of any
Warranty implied by state law, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose,
to one year from the date of the original purchase.
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